“Winona” was facing a unique problem. She has been working as the Director of Sales and Operations of a local retail chain. They just launched their e-commerce site and because orders are flowing in, they have acquired two new fulfillment centers in the suburbs. Workers were divided into three shifts: preparing, packaging, and delivering customer orders from 6AM – 12AM. With the pandemic and resulting lockdowns, Winona had a dwindling workforce, but still saw a steep rise in online orders.